At Meredith Village Savings Bank, we want to make your busy life easier, and help you get your errands done faster while saving money at the same time.
One way is with NetTeller Online Banking and NetPay—convenient, fast, and secure online services that let you bank anytime of day or night… from anywhere you have internet access.
NetTeller Online Banking is free
– Apply here
Using NetTeller Online Banking is both convenient and easy. The pictures and instructions below are designed to help with the most common features.
Should you have any additional questions, you can get more information:
An important note for the first time you log in to NetTeller Online Banking: Your ID and initial password were given – or mailed – to you when you signed up for NetTeller Online Banking. The first time you log in, you’ll be asked to change your password, select an image, set up security questions and answers. To enact an additional layer of security for your accounts, setup a personal question and answer in the options menu.
Enter the search criteria and hit Search!
Or click the Statements tab.
An important note about statements – you can switch to electronic statements and discontinue receiving paper statements. You’ll get an email from us each month when your statement is available online! Be sure to save your statements for future reference.
Or click the Transfers tab.
Or click the Download tab.
Place a stop payment on a check or series of checks through NetTeller Online Banking.
Simply select Stop Payment from the drop-down menu on the account listing page or from the Main Menu bar. The next three steps are:
Before placing a stop payment, you should first review your account history to confirm that the check has not yet been presented for payment. There is a $35.00 stop payment fee for each stop payment placed. The stop payment will remain in effect for 6 months and will not require written confirmation.
To change the number of accounts, transactions and amount of transfer history that shows, select Options from the menu bar and then the Display tab. Make the changes you would like and click Submit.
Cancel your ATM or debit card through the Options menu in NetTeller Online Banking. This will provide you with another means of cancelling your card during and outside of our business hours. Once you confirm your intent of cancelling your card, the card status will be updated.
Enroll into Mobile Banking from your web enabled mobile device. To enroll in the Mobile Banking service, follow these 4 easy steps:
Before being able to access your accounts from a mobile device, you must have already accessed your online NetTeller Online Banking account successfully. Mobile Banking services are not available to our Cash Management customers.
Thank you for choosing Meredith Village Savings Bank to provide your electronic banking services!
We are pleased to be able to provide our customers with convenient tools, including NetTeller Online and Mobile Banking, for accessing account information and making payments and transfers anytime from anywhere!
The online banking industry continues to see a steady increase in fraudulent activity. We take privacy and security seriously at MVSB and have implemented vigorous internal security measures to protect your personal and account information while banking at our branches, over the phone and via the web. With keystroke loggers, virus attacks and phishing scams becoming increasingly prevalent, your vigilance and cooperation is also imperative in ensuring a secure NetTeller Online and Mobile Banking environment.
In this (brochure), you will find information about our NetTeller Online and Mobile Banking security controls as well as tips for making your electronic banking experience as safe as possible. In addition to this brochure, consumers should refer to the Electronic Fund Transfers disclosure provided at account opening and available at all of our branches for an explanation of protections provided to consumers relative to electronic funds transfers and Regulation E. The Electronic Fund Transfers Act and Regulation E are consumer protection laws; therefore, business customers and organizations are NOT protected by the Electronic Fund Transfer Act or Regulation E, from financial loss suffered by online fraudulent transactions or activity.
TOP 10 SECURITY RECOMMENDATIONS
What we’re doing….
We strive to provide you the most secure electronic banking services. Here are some of the ways we protect you while using NetTeller Online and Mobile Banking to access your accounts:
User Defined E-Mail Alerts
All NetTeller Online Banking users have the option of receiving email alerts when specified transactions occur or balance criteria are met. Alerts can be set up within the options tab in NetTeller Online Banking.
MVSB will never call, email or text you requesting your user names, passwords, account numbers or other secure information. If you receive any unsolicited message claiming to be sent from Meredith Village Savings Bank or if you are not sure if a message you received was sent from Meredith Village Savings Bank, please do not click on any links or attachments and contact us to verify that the communication is authentic.
Strong Passwords and Multifactor Authentication
In order to make your NetTeller Online and Mobile Banking experiences as secure as possible, MVSB has implemented strong password controls and multifactor authentication.
All new NetTeller Online or Mobile Banking users are assigned a NetTeller User ID and Initial Password. The first time you log in to NetTeller Online or Mobile Banking, you will be prompted to create a new alphanumeric password that is at least 8 characters in length. We encourage you to select a unique password that does not include personal information, such as your name, date of birth, family member’s names, etc. for your security; you will be prompted to change your password every 270 days. Remember to never share your log in credentials with anyone and to only use the ID assigned to you.
In addition to your password, you will set up three ‘challenge’ questions. You may be asked to answer these questions from time to time if you are banking from a new location or if the activity you complete seems out of the ordinary for you.
Lastly, all users select a unique security image. Each time you enter your NetTeller ID this image will appear. If the image that appears is not the image you selected, it could indicate that you have clicked on a fraudulent link or have been redirected to a fake website. Should you receive an image you do not recognized, do not enter your password, verify that you entered your ID correctly and if the image is still not the image you chose, contact us for assistance.
For assistance developing an information security plan for your business including a recommended annual risk assessment and review of security controls, please visit:
Remember: MVSB will NEVER contact you asking for your NetTeller credentials by phone, text message, email, in person or by any other means of communication. DO NOT provide your log in credentials in response to any request online, by phone or in person. Providing this information may allow a criminal to access your account(s).
If you are contacted and asked for your NetTeller Online or Mobile Banking credentials, if you notice suspicious account activity or if you experience an information security related event, please immediately notify Branch Services at:
When you sign up for NetPay, you will choose the checking account(s) from which you want to pay bills online.
Some account types may be subject to additional transaction fees, so be sure to consult with your MVSB Customer Service Representative if you have questions.
Click New Payment from the NetPay menu. Enter:
There are 3 ways to set up a payment:
Expedited Payment allows you to generate a “NetTeller Online Banking Bill Pay” check payment that will be processed quickly and delivered to the intended payee via FedEx overnight delivery. The delivery fee for this service is $19.95.
The new payment option of Expedited Payments will be displayed under the “New Payment” tab in NetPay. Payments can be set up in 4 simple steps.
The balance in your account will also be checked to verify you can cover the following:
These amounts will be debited from your account after Step 3 is completed.
From the Main Menu, you can:
After you select the widgets you would like to see click Save. The “Configure” light box will close and the page will reload to reflect the changes.
Selecting the Set As Start Page check box:
You can configure each individual widget by clicking on the icons in the upper right hand corner of the widget. The content of each widget is different, but are configured using the same process.
Configure: Click the configure settings icon to access a light box window that allows you to configure the widget. For example, clicking the configure settings icon in the recent transactions widget shows a list of accounts you can display within the widget.
Go: Clicking the go icon will bring you to the NetBanking page containing the information contained in the widget. For example, clicking the go icon in the recent statements widget will bring you to the statements page.
Remove: Clicking the remove icon will bring remove the widget from the My NetTeller Online Banking or Payment Center page. You can always re-add the widget Configure This Page link.
To Configure a widget:
|Widget Name||Function||Go Destination||Image|
|GoTo||Links to other functions. Also available in Payment Center.||N/A|
|Messages||Indicated receipt of secure messages from MVSB.||Message > View Messages|
|Transfer||Conduct one-time immediate transfer. Also available in Payment Center.||Transfer > New Transfer|
|Download||Download transactions.||Transactions> Download|
|Account Balances||Balance of accounts. Click name to see Account info. Also available in Payment Center.||Account Listing|
|Alerts||Indicates receipt of login alerts.||Options > Alerts|
|My Accounts||Shows account, balance. Click name to access transactions. Links to Account info.||Account Listing|
|Recent Transactions||Last 30 days of transactions on all accounts configured. Roll over transaction to see account number affected.||Current Transactions|
|Scheduled Transfers||Lists pending transfers. Link displays all transfer details.||View Schedule Transfers|
|Recent Transfers||Lists transfer history. Link to full transfer details.||Transfers > History|
|Recent Statements||Lists NetTeller Online Banking statements. Click “View” to link to statement.||Statements|
|Recent Payments||Lists displays last 30 days of Bill Pay History. Also available in Payment Center.||Bill Pay History|
|Welcome||Shows customer’s name, email address, last login info and watermark. Link takes user to Personal Options.||N/A|
|Did You Know||My NetTeller Online Banking tips. Link directs to additional detail about the tip with further access to all tips.||List of all Did You Know topics.|
|Payment Calendar||Quick glance view of payment activity by date. Click on a date to show payment details. Look back to 19 months of payment history and schedule payments out 4 years through December 31.||Larger calendar view|
|Make Payments||Enter one-time, immediate payments to existing payees.||Add Payment > Quick Payment|
StatementRewardsSM is a new and exciting way to help you save money. It is a free feature of NetTeller Online Banking that provides saving opportunities directly within your NetTeller Online Banking session. StatementRewardsSM are tailored just for your needs based on previous and current transactions.
There are two primary reward types: Purchase Rewards and Bill Analyzer.
Rewards are delivered to your transactions page based on previous and current transactions. Rewards can vary from department stores, restaurants and specialty stores.
Available Purchase Rewards display with a green tag on the account transaction page. Click on the reward to view details.
Bill Analyzer allows a personalized search to find money-saving recommendations on monthly expenses such as TV service, cell phone and gasoline. The Bill Analyzer is displayed based on previous and current transactions.
A StatementRewardsSM icon displays at the bottom of the transaction page. This is used to view available and purchased rewards as well as access the system’s Help feature.
Click Available rewards to display available and purchased rewards. Rewards may also be purchased with this option.
Click What is This? for more help and to access the Question and Answers information. Selecting Tell me more will access the Help feature.
From the transaction page, select Disable Offers. StatementRewardsSM will no longer appear.
If you decide you want to enjoy the savings again you can always enable the StatementRewardsSM. To turn them on again select Enable Offers.