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Regular business hours are so yesterday. Bank online, anytime.

At Meredith Village Savings Bank, we want to make your busy life easier, and help you get your errands done faster while saving money at the same time.

One way is with NetTeller Online Banking and NetPay—convenient, fast, and secure online services that let you bank anytime of day or night… from anywhere you have internet access.

NetTeller Online Banking is free – Apply here

Using NetTeller Online Banking is both convenient and easy. The pictures and instructions below are designed to help with the most common features.

Should you have any additional questions, we have convenient evening and weekend hours in many of our offices. For a full listing of locations and phone numbers, click here.

The Basics

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Log in to NetTeller Online Banking

The first time you log in, you will be prompted to confirm your email address and establish a password reset question and answer. This will allow you to be able to reset your NetTeller Online Banking password easily should you need to.

  1. From the MVSB website click on the Log-On to NetTeller Online Banking.
  2. Enter your ID.
  3. Verify the picture that appears is the one you selected.
  4. Enter your password and click Submit.

*An important note for the first time you log in to NetTeller Online Banking: Your ID and initial password were given – or mailed – to you when you signed up for NetTeller Online Banking.

View Your Transactions or Statements

  1. To view your most recent transactions, select Transactions from the drop down menu or click the account name (ie: checking).
  2. If you want to see specific transaction dates, select the appropriate time period in the “View Range” tab.
  3. To find a specific transaction, use the “Search” transactions option from the Current Transaction tab.

Enter the search criteria and hit Search!

To see an entire statement, select Statements from the drop down menu. NetTeller Online Banking statement history is available for 6 months. Should you require information about a transaction more than 6 months old, contact us or refer to prior mailed or saved electronic statements.

Or click the Statements tab.

*An important note about statements – you can switch to electronic statements and discontinue receiving paper statements. You’ll get an email from us each month when your statement is available online! Be sure to save your statements for future reference.

Transfer Funds Between Accounts

  1. Select Transfers from the drop down menu.
  2. Or click the Transfers tab.
  3.  Select an account from the Transfer funds from drop down menu on the right.
  4. To change a Transfer – select Pending Tab and use drop-down next to Pending Transfer to modify.
  5. Complete the fields and submit. Be sure to print your confirmation for your records.

How to Enroll in Bank to Bank Transfers

After you have logged in to NetTeller Online Banking, select the Bank to Bank Transfers feature from the menu bar. Follow the instructions beginning with reviewing the Enrollment Introduction and clicking Enroll. If you agree with the Transfer Agreement, click Accept. Complete the form as directed. To complete your enrollment, you will need to confirm a small deposit (less than $1.00) that will be deposited into your personal savings or checking account(s) at another financial institution you specified. The deposit will be made within 2 business days. To complete your enrollment, within seven calendar days, please enter the amount that was deposited in the Enroll Accounts screen. For more detailed instructions, please go to the Bank to Bank Transfers User Guide.

Download Transactions

  1. Select Download from the drop down menu.
  2. Or click the Download tab.
  3. Choose your “Download Range” and “Format” and click Download.
  4. A pop up window will appear with options to Open, Save or Cancel. Choose Save.
  5. Upload the data into Intuit® Quicken (.QFX), Personal Finance (.QIF), Spreadsheet (.CSV), word processing (.TXT), and Intuit® Quickbooks (.QBO & .IIF).

NetTeller Balance Information

The balance information available through NetTeller may not reflect the actual balance in your account. There are several reasons this may occur. Please click here for more detailed information.

Place a Stop Payment on a Check

Place a stop payment on a check or series of checks through NetTeller Online Banking.

Simply select Stop Payment from the drop-down menu on the account listing page or from the Main Menu bar. The next three steps are:

  1. Read the disclosure
  2. Enter the necessary information
  3. Click Submit

Before placing a stop payment, you should first review your account history to confirm that the check has not yet been presented for payment. There is a $35.00 stop payment fee for each stop payment placed. The stop payment will remain in effect for 6 months and will not require written confirmation.

Give your accounts nicknames or change the display order of your accounts

  1. Select the Options tab from the menu bar.
  2. Select the Account option.
  3. To give your accounts nicknames, select the Account Pseudo Names option and enter new names in the fields provided and press Submit.
  4. To change the display order, click on the Account Pseudo name and hold/move the account up or down to the place of your choice. Press Submit to make the change.

Change the number of accounts, transactions or period of transfer history

To change the number of accounts, transactions and amount of transfer history that shows, select Options from the menu bar and then the Display tab. Make the changes you would like and click Submit.

Set an Alert

  1. Select the Options tab from the menu bar.
  2. Select the Alerts option.
  3. Click Establish a New Alert, select the type of alert from the menu, event balance, item or personal.
  4. Complete the form and hit Submit.
  5. Your alert will show on either the NetTeller Online Banking Account Listing Page or be emailed to you.
  6. To change an existing alert, simply use the Edit option next to the alert you would like to change.

Cancelling of an ATM or Debit Card

Cancel your ATM or debit card through the Options menu in NetTeller Online Banking. This will provide you with another means of cancelling your card during and outside of our business hours. Once you confirm your intent of cancelling your card, the card status will be updated.

  1. Select Options from the menu bar.
  2. Select the ATM/Debit Card option.
  3. Select the card you want to cancel by clicking in the “Lost/Stolen” box next to the card you want to cancel then click Submit.
  4. A confirmation page will display. Clicking Submit will process the change.

NetTeller Online and Mobile Banking Security Controls

Thank you for choosing Meredith Village Savings Bank to provide your electronic banking services!

We are pleased to be able to provide our customers with convenient tools, including NetTeller Online and Mobile Banking, for accessing account information and making payments and transfers anytime from anywhere!

The online banking industry continues to see a steady increase in fraudulent activity. We take privacy and security seriously at MVSB and have implemented vigorous internal security measures to protect your personal and account information while banking at our branches, over the phone and via the web. With keystroke loggers, virus attacks and phishing scams becoming increasingly prevalent, your vigilance and cooperation is also imperative in ensuring a secure NetTeller Online and Mobile Banking environment.

In this (brochure), you will find information about our NetTeller Online and Mobile Banking security controls as well as tips for making your electronic banking experience as safe as possible. In addition to this brochure, consumers should refer to the Electronic Fund Transfers disclosure provided at account opening and available at all of our branches for an explanation of protections provided to consumers relative to electronic funds transfers and Regulation E. The Electronic Fund Transfers Act and Regulation E are consumer protection laws; therefore, business customers and organizations are NOT protected by the Electronic Fund Transfer Act or Regulation E, from financial loss suffered by online fraudulent transactions or activity.

TOP 10 SECURITY RECOMMENDATIONS   

  1. Before entering any personal or financial information, always make sure the computer or mobile access device you are using is equipped with a reputable, and updated anti-virus program, firewall, and that you have installed the latest security updates for your operating system and any applications you use.
  2. When accessing your accounts using NetTeller Online or Mobile Banking, we also recommend the following:
  3. Choose a unique and complex password that includes letters, numbers and characters.
  4. Never enter your password if the security image displayed does not match the security image you chose.
  5. Do not share your User ID or Password with anyone or store this information on or near your computer or mobile access device.
  6. Do not set your internet browser to remember your passwords or automatically log you in to your NetTeller Online or Mobile Banking.
  7. Only use NetTeller Online or Mobile Banking from secure networks.
  8. Log out and close the browser when you have completed your NetTeller Online or Mobile Banking session.
  9. Do not open unsolicited e-mails and e-mail attachments or install software from unknown sources.
  10. Make sure your financial and personal information has been properly cleared from your computer or mobile access device before disposing of it.
  11. If you utilize SMS (Text Message) banking, remember messages are stored to your phone. Erase these messages periodically.
  12. If your computer or mobile access device is lost or stolen or if you believe your Log In credentials have been compromised, please contact us so we can assist you with protecting your accounts.

What we’re doing….

We strive to provide you the most secure electronic banking services. Here are some of the ways we protect you while using NetTeller Online and Mobile Banking to access your accounts:

  • Strong Passwords
  • Layered Security (Security images and challenge questions)
  • 128-bit Secure Sockets (SSL) technology. You must utilize a browser that supports 128 bit encryption to access your accounts using NetTeller Online Banking.
  • Intrusion Prevention. Our network is protected by a multi-layer intrusion prevention system and firewall to prevent unauthorized access.
  • Time Outs. If your NetTeller Online or Mobile Banking account is inactive for 10 minutes, the application will time out. To resume your session you will need to re-enter your password.

User Defined E-Mail Alerts

All NetTeller Online Banking users have the option of receiving email alerts when specified transactions occur or balance criteria are met. Alerts can be set up within the options tab in NetTeller Online Banking.

MVSB will never call, email or text you requesting your user names, passwords, account numbers or other secure information. If you receive any unsolicited message claiming to be sent from Meredith Village Savings Bank or if you are not sure if a message you received was sent from Meredith Village Savings Bank, please do not click on any links or attachments and contact us to verify that the communication is authentic.

Strong Passwords and Multifactor Authentication

In order to make your NetTeller Online and Mobile Banking experiences as secure as possible, MVSB has implemented strong password controls and multifactor authentication.

All new NetTeller Online or Mobile Banking users are assigned a NetTeller User ID and Initial Password. The first time you log in to NetTeller Online or Mobile Banking, you will be prompted to create a new alphanumeric password that is at least 8 characters in length. We encourage you to select a unique password that does not include personal information, such as your name, date of birth, family member’s names, etc. for your security; you will be prompted to change your password every 270 days. Remember to never share your log in credentials with anyone and to only use the ID assigned to you.

In addition to your password, you will set up three ‘challenge’ questions. You may be asked to answer these questions from time to time if you are banking from a new location or if the activity you complete seems out of the ordinary for you.

Lastly, all users select a unique security image. Each time you enter your NetTeller ID this image will appear. If the image that appears is not the image you selected, it could indicate that you have clicked on a fraudulent link or have been redirected to a fake website. Should you receive an image you do not recognized, do not enter your password, verify that you entered your ID correctly and if the image is still not the image you chose, contact us for assistance.

For more information about protecting your personal financial information, please visit:
www.onguardonline.gov
www.ftc.gov/idtheft

For assistance developing an information security plan for your business including a recommended annual risk assessment and review of security controls, please visit:
www.ftc.gov/infosecurity
www.bbb.org/data-security

Remember: MVSB will NEVER contact you asking for your NetTeller credentials by phone, text message, email, in person or by any other means of communication. DO NOT provide your log in credentials in response to any request online, by phone or in person. Providing this information may allow a criminal to access your account(s).

If you are contacted and asked for your NetTeller Online or Mobile Banking credentials, if you notice suspicious account activity or if you experience an information security related event, please immediately notify Branch Services at: 1-800-922-6872.

NetPay

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To Access NetPay

  1. Log in to NetTeller Online Banking.
  2. Select NetPay on the menu bar.

Select Accounts for NetPay

When you sign up for NetPay, you will choose the checking account(s) from which you want to pay bills online.

Some account types may be subject to additional transaction fees, so be sure to consult with your MVSB Branch Service Representative if you have questions.

Add Payees

  1. There are two types of payees – those paid by electronic means and those paid by check.
  2. You should allow 4 business days for electronic payees to receive their payment, and 7 days for check payees.
  3. To add a company or person to the list of people you can pay via NetPay, click Add Payee on the menu bar.
  4. To add a company, select Pay a Company on the menu bar. Enter the name of the company you want to pay, their payment address, and the account number. If there is no account number associated with this payee, enter N/A. Click Search.
  5. If the payee you searched for is listed, the payee will automatically be set up as an electronic payee.
  6. If your payee is not listed you will need to pay them by check. Click the Add Check Payee button to add them as a check payee. Note: payments to individuals are set up as check payees.
  7. Complete the remaining optional fields to finish setting up your payee. You may want to create a nickname for the account in the “Alias” field and to enter their phone number for future reference. Click Submit.
  8. To add an individual, select Pay Individual on the menu bar. Enter the name of the person you want to pay, their payment address, and the account number. If there is no account number associated with this payee, enter N/A. Click Submit.

Note: The example above is for a check payee. An electronic payee would have “Electronic” listed in payee type and address field.

9. The payee will now be listed on the “Payees” screen.

* If paying an MVSB loan, use the ‘Transfer’ feature. To pay an MVSB loan using the ‘Transfer’ feature, choose the NetBanking tab from the top menu. Then select the ‘Transfers’ button from the horizontal menu bar. Select the account you want to transfer funds FROM in the first required field drop down. In the second line, select the account (or loan) you want to transfer those funds TO. Complete the remaining fields as noted and submit. Be sure to print your confirmation for your records. You can also see these instructions in the NetBanking section on The Basics.

Set Up A Payment

Click New Payment from the NetPay menu. Enter:

    • Pay From Account
    • Payee
    • Amount
    • Memo (optional field and displays on check payments only)
    • Alert
    • Frequency (how often you want the bill to be paid)
    • Payment date (Send date. This is not the date the payment will arrive)
    • Expiration Date (for recurring payments only)

There are 3 ways to set up a payment:

  1. “Add Payment”– schedule a one time or reoccurring payment.
  2. “Quick Payment”– a one time scheduled payment.
  3. “Expedited Payment”– is a generate check payment that will be processed quickly and delivered via FedEx Overnight delivery.

Quick Payment

  1. Click Quick Payment from the “New Payment” submenu.
  2. Select the Payee(s) you want to send a payment to and click Continue.
  3. Enter the “Payment Amount”, select the Payment Date, the account to pay from and click Continue.
  4. A confirmation screen will display, click Confirm for payment to be set up. A confirmation number will display. Retain the number for your records.

Payments added will display on the main page of NetPay under the “Scheduled Payments” submenu.

Expedited Payments

Expedited Payment allows you to generate a “NetTeller Online Banking Bill Pay” check payment that will be processed quickly and delivered to the intended payee via FedEx overnight delivery. The delivery fee for this service is $19.95.

The new payment option of Expedited Payments will be displayed under the “New Payment” tab in NetPay. Payments can be set up in 4 simple steps.

  1. Select Expedited Payments option and complete the required fields:
  2. Click Continue

The system will gather data in real-time from the FedEx database to ensure the following:

  • The address entered is a FedEx deliverable address:
    - No Empty lots
    - No PO Boxes
    - Address must be in the Continental United States

The balance in your account will also be checked to verify you can cover the following:

  • The amount of the expedited payment
  • The $19.95 delivery fee

These amounts will be debited from your account after Step 3 is completed.

  1. After the address is verified, a message indicating your account will be charged will display, along with the payment information. Click Confirm to initiate the transaction. Your account will be debited for the delivery fee and the payment amount.
  2. After confirming the expedited payment, you will receive a confirmation message and a FedEx tracking number. This number will also show in your “Bill Payment History”. The tracking number will be a link. If clicked, the link will take you to the FedEx site to track the payment.

View Payment History

  1. Select History from the “NetPay” Main menu. Your default payment history will display.
  2. To change the amount of history displayed, click on one of the View Range links listed.
  3. You can search by “Payee”, “Payment Date” or “Dollar Amount” using the Search link.
  4. NetPay payment history is available for 18 months.

Personalize

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How to use My NetTeller Online Banking and Payment Center

  1. Log in to NetTeller Online Banking from the MVSB home page.
  2. Access the My NetTeller Online Banking Page or Payment Center page. On the Main account listing page, select My NetTeller Online Banking from the Main Menu bar.

    From the NetPay menu, select Payment Center from the sub menu.

    You will see a brand new screen showing boxes called widgets that you can customize. All customizable widgets will show a default message indicating you can use the “Configure Settings” icon . After a widget is configured the data will populate that widget.

  3. Configure the My NetTeller Online Banking by clicking the Configure This Page link located in the top left portion of each screen (shown below).
    Click the Configure This Page link. A light box will display so you can control which widgets to display and the order they appear.
  1. Select the column to configure from the Select Column to Configure drop-down list.
  2. Review the widgets being displayed (left side of light box).
  3. Review the widgets not currently displaying (right side of light box).
  4. You can add, remove widgets and change the display order.
  • To add widgets to display, click the plus (+) on the widget. Clicking Add all will display all widgets. The added widgets will be listed on the left side of the light box.
  • To remove widgets click the minus (-) on each widget to remove that widget from view. Clicking Remove all will remove all widgets from view. The removed widgets will be listed on the right side of the light box.
  • To change the display order of the widgets click and drag the displaying widgets.

After you select the widgets you would like to see click Save. The “Configure” light box will close and the page will reload to reflect the changes.

Selecting the Set As Start Page check box:

  • Save the My NetTeller Online Banking page as the first page you see when you log in.
  • On Payment Center page will save the Payment Center as the first page you see when you navigate to the NetPay menu.

Configuring a Widget

You can configure each individual widget by clicking on the icons in the upper right hand corner of the widget. The content of each widget is different, but are configured using the same process.

Configure: Click the configure settings icon  to access a light box window that allows you to configure the widget. For example, clicking the configure settings icon in the recent transactions widget shows a list of accounts you can display within the widget.

Go: Clicking the go icon  will bring you to the NetBanking page containing the information contained in the widget. For example, clicking the go icon  in the recent statements widget will bring you to the statements page.

Remove: Clicking the remove icon  will bring remove the widget from the My NetTeller Online Banking or Payment Center page. You can always re-add the widget Configure This Page link.

To Configure a widget:

  1. Click the configure icon  on the widget. The configure light box will appear:
  2. Review the items being displayed (left side of the light box). If this is the first time configuring the widget no items will display on the left side.
  3. Review the items not currently displaying on the right side of light box.
  4. You can add, remove items and change the display order. To add items click the plus (+) on each item to include it in the widget. Clicking Add all will add all items to the widget. To remove items click the minus (-) on each item to remove from the widget. Clicking Remove all will remove all items from the widget. To change the display order of the items click and drag the displaying items.
  5. Click Save to retain the changes made to the widget. The configure light box will close and the widget will reload to reflect the changes.

My NetTeller Online Banking Widgets

Widget Name Function Go Destination Image
GoTo Links to other functions. Also available in Payment Center. N/A
Messages Indicated receipt of secure messages from MVSB. Message > View Messages
Transfer Conduct one-time immediate transfer. Also available in Payment Center. Transfer > New Transfer
Download Download transactions. Transactions> Download
Account Balances Balance of accounts. Click name to see Account info. Also available in Payment Center. Account Listing
Alerts Indicates receipt of log in alerts. Options > Alerts
My Accounts Shows account, balance. Click name to access transactions. Links to Account info. Account Listing
Recent Transactions Last 30 days of transactions on all accounts configured. Roll over transaction to see account number affected. Current Transactions
Scheduled Transfers Lists pending transfers. Link displays all transfer details. View Schedule Transfers
Recent Transfers Lists transfer history. Link to full transfer details. Transfers > History
Recent Statements Lists NetTeller Online Banking statements. Click “View” to link to statement. Statements
Recent Payments Lists displays last 30 days of Bill Pay History. Also available in Payment Center. Bill Pay History
Welcome Shows customer’s name, email address, last log in info and watermark. Link takes user to Personal Options. N/A
Did You Know My NetTeller Online Banking tips. Link directs to additional detail about the tip with further access to all tips. List of all Did You Know topics.
Payment Calendar Quick glance view of payment activity by date. Click on a date to show payment details. Look back to 19 months of payment history and schedule payments out 4 years through December 31. Larger calendar view
Make Payments Enter one-time, immediate payments to existing payees. Add Payment > Quick Payment

StatementRewardsSM

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What is StatementRewardsSM?

StatementRewardsSM is a new and exciting way to help you save money. It is a free feature of NetTeller Online Banking that provides saving opportunities directly within your NetTeller Online Banking session. StatementRewardsSM are tailored just for your needs based on previous and current transactions.

There are two primary reward types: Purchase Rewards and Bill Analyzer.

  • Purchase Rewards provides deals and discounts at the country’s leading retailers – such as department stores, restaurants, specialty stores, etc.
  • Bill Analyzer conducts a personalized search to find money-saving recommendations on monthly expenses such as cell phones, cable, gasoline and more.

Purchase Rewards

Rewards are delivered to your transactions page based on previous and current transactions. Rewards can vary from department stores, restaurants and specialty stores.

Available Purchase Rewards display with a green tag on the account transaction page. Click on the reward to view details.

Bill Analyzer

Bill Analyzer allows a personalized search to find money-saving recommendations on monthly expenses such as TV service, cell phone and gasoline. The Bill Analyzer is displayed based on previous and current transactions.

How to Purchase Rewards

Log in to NetTeller Online Banking from the MVSB home page. Access your transactions listing page and Select the reward you would like to purchase. Click on the reward to view details or to purchase.

Select Get this Reward.

Enter personal information and select Proceed to payment info.
Enter payment information and select Complete purchase.
Confirmation appears with reward details.

How to View Bill Analyzer

  1. Log in to NetTeller Online Banking from the MVSB home page.

    Access your transactions listing page and select the green tag icon next to the money savings recommendation you would like to view details on.

  2. Select Am I overpaying? Analyze my bill.

  3. Enter the login information for the bill you want analyzed and select Analyze my bill.

  4. A personalized bill analysis appears. Select View recommendations.

  5. A personalized recommendation screen appears displaying your customer cost-cutting recommendations.

StatementRewardsSM Icon

A StatementRewardsSM icon displays at the bottom of the transaction page. This is used to view available and purchased rewards as well as access the system’s Help feature.

See Rewards

Click Available rewards to display available and purchased rewards. Rewards may also be purchased with this option.

What is This?

Click What is This? for more help and to access the Question and Answers information. Selecting Tell me more will access the Help feature.

Turning Off StatementRewardsSM

From the transaction page, select Disable Offers. StatementRewardsSM will no longer appear.

If you decide you want to enjoy the savings again you can always enable the StatementRewardsSM. To turn them on again select Enable Offers.

Mobile Banking

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Sign Up

Sign up for Mobile Banking in just a few easy steps:
  1. Log in to NetTeller Online Banking
  2. Select Options > Mobile Settings > Web Mobile Banking
  3. Select Enable web access for your mobile device and the accounts you want to access from your mobile device.
  4. Enter your mobile phone number (required). NOTE: Only one mobile phone number can be registered per NetTeller account.
  5. Select your wireless provider from the drop-down menu (Required) and click Submit.
  6. Review your enrollment information and our Mobile Banking Agreement. Check “I accept these full terms and conditions.” Then click Confirm.
  7. An SMS Text Message with enrollment confirmation and MVSB’s mobile website address will be sent to your mobile device. You may then begin using your mobile device to access your accounts.

Log in

  • Access MVSB’s mobile site at mvsb.mobi or through our iPhone, Droid or Blackberry application (app), and enter your ID and password.

 

Mobile Banking Self-Enrollment

Enroll into Mobile Banking from your web enabled mobile device. To enroll in the Mobile Banking service, follow these 4 easy steps:

  1. Access MVSB Mobile Banking from our iPhone app or webpage mvsb.mobi
  2. Once you have accessed MVSB Mobile Banking, log into your NetTeller Online Banking account
  3. Read and accept the terms and conditions by scrolling down and then clicking I Agree and then click Next
  4. Enter the requested information, click Enroll Now and you will be able to access your account(s)

Before being able to access your accounts from a mobile device, you must have already accessed your online NetTeller Online Banking account successfully. Mobile Banking services are not available to our Cash Management customers.

Main Menu Options

    • View Alerts
    • View Account Information
    • Transfer funds
    • Pay Bills
    • Log Out of Mobile Banking

View Alerts

Select Alerts from the Main Menu.
* The Alerts option only displays if you have alerts to view.

View Balance and Transactions

  • Select My Accounts from the main menu.
  • A summary screen with your account balance displays.
  • Select an account to retrieve transactions for by clicking on it. Transactions from the last 15 days display in groups of 4 transactions per page.
  • Select the date for transaction details.
  • From the transaction list, select My Accounts to return to the list of accounts or Main Menu to return to the main menu.

Transfer Funds

  • Select Transfers from the main menu
  • Choose the account to transfer funds from
  • Choose the account to transfer funds to
  • Enter amounts in the dollars and cents fields and select Submit
  • An indicator that the transaction is sending will display
  • A confirmation message and number will display after the transfer is complete
  • An SMS text message will be sent to confirm the transfer

*You can only set up one-time immediate transfers via mobile banking.

Pay Bills

  • Select Pay Bills from the main menu.
  • Select the payee.
  • Select the pay-from account and continue to the next screen.
  • Enter amounts in the dollars and cents fields and select Submit.
  • An indicator that the bill payment is sending will display.
  • A confirmation message and number will display after the bill payment is complete.
  • An SMS text message will be sent to confirm the transfer.
  • If you are not currently enrolled in NetPay, clicking on the Pay Bills link will present you with the option to request enrollment from MVSB. Follow the on-screen prompts to submit your request for NetPay enrollment.

* You can only set up one-time immediate bill payments via mobile banking. Payments will process during the next bill pay processing time.

Sign up for Text Mobile Banking

  1. Log in to NetTeller Online Banking
  2. Select Options > Mobile Settings > Text Mobile Banking
  3. Enter in “Mobile Phone Number.” Only one mobile phone number can be registered per NetTeller Account. Select accounts to access via text, and create “Mobile Short Name” for each selected account. The mobile short name is the name that will be included in the text command to request information for a specific account. Click Submit. 

  4. Review enrollment information and mobile banking agreement. Check I accept these full terms and conditions and click Confirm.
  5. Within a few minutes, you will receive a welcome text message to your mobile phone from MVSB’s short code 89549 listing the commands.

View Your Balance

  • To view the balance for all your selected accounts, simply text Bal to 89549 and you will receive a text message showing the balance on all accounts you selected.
  • If you would like to get the balance on a specific account, text Bal ckg to 89549 and you will receive a text message showing just the balance of your checking account.

* This is the Mobile Short name you entered during enrollment.

View Your Account History

  • To view the last 4 transactions that posted to all of your accounts, text Hist to 89549. The reply message will list the last 4 transactions for each selected account.

Note: If more than one account can be accessed, a separate text message will be received for each account.

  • To list the last 4 transactions for just your checking account, text Hist ckg to 89549.

View Commands

  • To view all available commands for Text Mobile Banking, text Help to 89549.

Cancel Text Mobile Banking

Text Stop to 89549 and you will be un-enrolled in Text Mobile Banking.

eStatements

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Enroll in eStatements

  1. Log in to NetTeller Online Banking
  2. Select eStatements from the Main Menu bar
  3. Confirm that the email address in the system is the one you wish to have your eStatements sent to by entering it into the box next to “Confirm your email address:”. Please note that any spam filters that you – or your internet service provider – places on your email may block receipt of your eStatements, including the confirmation email at the end of the registration process. Please be sure that eStatements@mvsb.com is added as a trusted “from” address list in your email system.
  4. Select the box next to “Select to activate eStatements” and select the accounts you wish to enroll in eStatements by clicking the box next to those accounts.
  5. Select the format you’d like to view your statements in. Options are .pdf (requires Adobe Acrobat Reader), .html (like a web page) or .txt (text only).
  6. Read the eStatements disclosure. If you agree with the terms, select I Agree. Please note that if you select do not “Agree”, you will not be able to continue to enroll.
  7. Once you’ve accepted the terms, the page will redisplay. There will be a message indicating that you have successfully requested electronic statement delivery, followed by the account(s) that you selected.
  8. Within a few minutes, a confirmation email will be sent to the email address you confirmed. Follow the instructions contained within the email to complete your enrollment in eStatements.

View Your Statement(s)

  1. When your latest statement is made available, you will be sent an email notice at the email address you confirmed during the enrollment process.
  2. Log in to NetTeller Online Banking.
  3. Select Statements from the drop-down menu to the right of the account, or click Statements on the menu bar.

*Six months of statement history is available and you may view or download your information.

Security

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What We’re Doing

In the following sections, you will find information about NetTeller Online and Mobile Banking security controls as well as tips for making your electronic banking experience as safe as possible. In addition to this information, please refer to the Electronic Fund Transfers disclosure we provided to you at account opening for an explanation of protections provided to you relative to electronic funds transfers and Regulation E. If you’ve misplaced your copy, you can get one at any of our local branch offices. The Electronic Fund Transfers Act and Regulation E are consumer protection laws; therefore, business customers and organizations are not protected by these regulations from financial loss suffered by online fraudulent transactions or activity.

We strive to provide you the most secure electronic banking services. Here are some of the ways we protect you while using NetTeller Online and Mobile Banking to access your accounts:

  • MVSB will never call, email or text you requesting your user names, passwords, account numbers or other secure information.
  • If you receive any unsolicited message or call claiming to be from Meredith Village Savings Bank or, if for any reason you are not sure if a message you received was sent from Meredith Village Savings Bank, please do not click on any links or attachments and contact us to verify that the communication is authentic. Do not provide your log in credentials in response to any request online, by phone or in person. Providing this information may allow a criminal to access your account(s). If you are contacted and asked for your NetTeller Online or Mobile Banking credentials, if you notice suspicious account activity or if you experience any information security related events, please immediately notify Branch Services at 1-800-922-6872.
  • The system is set to automatically require strong passwords.
  • We have a layered security system including related features such as security images, monitoring and challenge questions.
  • The system will allow access only from browsers with 128-bit Secure Socktes (SSL) technology.
  • Our network is protected by a multi-layer intrusion prevention system and firewall to prevent unauthorized access.
  • If your NetTeller Online or Mobile Banking account is inactive for 10 minutes, the application will automatically time out. To resume your session you will need to re-enter your password.
  • All NetTeller Online Banking users have the option of receiving email alerts when specific transactions occur or balance criteria are met. You can set these up within the options tab in NetTeller Online Banking.
  • Customers will be prompted to confirm their email address and establish a password reset question and answer the first time they log in to the system. This will allow NetTeller users the ability to reset your own password should the need arise.
  • You will be prompted to create a new password that is meaningful to you and that only you will know.
  • In addition to your password, you will set up three ‘challenge’ questions. You may be asked to answer these questions from time to time if you are banking from a new location or if the activity you complete seems out of the ordinary for you.
  • Lastly, all users select a unique security image. Each time you enter your NetTeller ID this image will appear. If the image that appears is not the image you selected, it could indicate that you have clicked on a fraudulent link or have been redirected to a fake website. Should you receive an image you do not recognize, do not enter your password, verify that you entered your ID correctly and if the image is still not the image you chose, contact us for assistance.

What You Can Do

There are a number of things that you can do that will help to protect your information and identity when you are online:

  • Before you enter any personal or financial information on a website, always make sure the computer or mobile access device you are using is equipped with a reputable, and updated anti-virus program and firewall.
  • Ensure that you have installed the latest security updates for your operating system and any applications that you use.
  • Keep your web browser updated with the latest security settings and patches.
  • When accessing your accounts using NetTeller Online or Mobile Banking, we also recommend the following:

o Never enter your password if the security image displayed does not match the security image that you chose the first time you logged in.

o We encourage you to select a unique password that does not include personal information, such as your name; date of birth, family member’s names, etc. for your security.

o  Remember to never share your log in credentials with anyone and to only use the ID assigned to you. Do not store this information on or near your computer or mobile access device.

o  Do not set your internet browser to remember your passwords or automatically log you in to your NetTeller Online or Mobile Banking.

o  Only use NetTeller Online or Mobile Banking from secure networks.

o  Log out and close the browser when you have completed your NetTeller Online or Mobile Banking session.

o  Do not open unsolicited e-mails and e-mail attachments or install software from unknown sources.

o  Make sure your financial and personal information has been properly cleared from your computer or mobile access device before disposing of it.

o  If you use SMS (Text Message) banking, remember messages are stored to your phone. Erase these messages periodically.

o  If your computer or mobile access device is lost or stolen or if you believe your log in credentials have been compromised, please contact us as soon as possible so we can assist you with protecting your accounts.

Change your email address, password reset question and answer, watermark and/or Personal ID

  1. Select the Options tab from the menu bar.
  2. Select the Personal option.
  3. Enter your new email address, password and/or Personal ID in the labeled spaces, and press Submit.

More Information

For more information about protecting your personal financial information, please visit:

  • www.onguardonline.gov 
  • www.ftc.gov/idtheft

For assistance developing an information security plan for your business including a recommended annual risk assessment and review of security controls, please visit:

  • www.ftc.gov/infosecurity 
  • www.bbb.org/data-security