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Free access to your MVSB accounts from your cell phone or smart phone browser. Anytime. Anywhere.

With MVSB Mobile Banking, you can use your cell phone to:

  • View balances and transactions
  • Pay bills or transfer funds
  • View alerts and updates about your accounts
  • Locate MVSB ATMs and branches
  • Deposit Checks

See the expandable menus below to learn more about how to use Mobile Banking.

Mobile Banking

Sign Up Thru NetTeller

Sign up for Mobile Banking in just a few easy steps:
  1. Log in to NetTeller Online Banking
  2. Select Options > Mobile Settings > Web Mobile Banking
  3. Select Enable web access for your mobile device and the accounts you want to access from your mobile device.
  4. Enter your mobile phone number (required).
    NOTE: Only one mobile phone number can be registered per NetTeller account.
  5. Select your wireless provider from the drop-down menu (Required) and click Submit.
  6. Review your enrollment information and our Mobile Banking Agreement. Check “I accept these full terms and conditions.” Then click Confirm.
  7. An SMS Text Message with enrollment confirmation and MVSB’s mobile website address will be sent to your mobile device. You may then begin using your mobile device to access your accounts.

Sign Up Thru the App

Enroll into Mobile Banking from your web enabled mobile device. To enroll in the Mobile Banking service, follow these 4 easy steps:

  1. Access MVSB Mobile Banking from our iPhone app or webpage mvsb.mobi
  2. Once you have accessed MVSB Mobile Banking, log into your NetTeller Online Banking account
  3. Read and accept the terms and conditions by scrolling down and then clicking I Agree and then click Next
  4. Enter the requested information, click Enroll Now and you will be able to access your account(s)

Before being able to access your accounts from a mobile device, you must have already accessed your online NetTeller Online Banking account successfully. Mobile Banking services are not available to our Cash Management customers.

Log in

Access MVSB’s iPhone or Android application (app), and enter your Mobile Banking ID and Password.

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App Navigation

Once logged in, you’ll be presented with a streamlined, widget-based option menu.  Simply tap a menu icon to be brought to the feature you would like to use.

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If at any time you wish to return to the menu/home screen, tap the Home icon in the top-left corner of the screen.

Tap the Log Out icon in the top-right corner of the screen to end your mobile banking session.

For help navigating within the Mobile Banking app, tap the question mark icon in the lower-right corner of the screen.
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My Accounts

Tap the “My Accounts” icon to be presented with a listing of your accounts and the current available balance.  Tapping any of the accounts listed will bring you to a detailed transaction history for the selected account.

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View Alerts

Tap the alerts icon on the home page to view your alerts. Alerts can only be set up by logging in to NetTeller from a web browser – they cannot be set up within the mobile banking app.

When you receive a new alert that you have not yet viewed, the number of new alerts will be highlighted in the top-right corner of the Alerts icon.

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Transfer Funds

To transfer fund between your Meredith Village Savings Bank accounts:

  • Tap the Transfer icon on the home screen
  • Choose the account to transfer funds from
  • Choose the account to transfer funds to
  • Enter the Transfer Amount
  • Select a Transfer Date
  • Tap Submit
  • An indicator that the transaction is sending will display
  • A confirmation message and number will display after the transfer is complete

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Pay Bills

To pay a bill using Mobile Banking:

  • Tap the Pay Bills icon
  • Select the Payee
  • Select the Pay From Account
  • Enter the Payment Amount
  • Select the date you would like the transaction to process
  • Enter a Memo (optional)
  • Tap Submit
  • An indicator that the bill payment is sending will display.
  • A confirmation message and number will display after the bill payment is complete.

Please Note: The Pay Bills icon will not appear unless you have signed up for Bill Pay.  Please contact us if you would like to pay bills electronically and the icon does not appear.

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Report Your Debit Card Lost or Stolen

The Manage Cards icon can be used to report an active debit card as lost or stolen.

To report a card lost or stolen:

  • Tap Manage Cards
  • Tap the Active Card that you would like to report lost or stolen
  • Tap Report Lost or Stolen
  • Tap Report

Locations

Wondering where the closest MVSB branch or ATM is? The Locations feature can be accessed from the log in screen without logging in or from the Home screen after you have logged in.

  • Tap the Locations icon to find locations near your current location, near a particular zip code, or near a particular city and state.  Please note: You must enable Location Services for MVSBMobile within your mobile device settings to use the Find Locations Near Me option.

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  • Tap Show All Locations for a complete listing of MVSB locations. 
  • Tap any location listed for the street address, phone number and details

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  • Tap Show Map to show the location on the map

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Mobile Deposit

Enrollment

Mobile Deposit is available to MVSB deposit customers at no additional charge.  You will need to sign up for NetTeller Online Banking and Mobile Banking and download the iPhone or Android App in order to sign up. To enroll in Mobile Deposit, please visit a branch or download the Mobile Deposit Application and Agreement and complete and return the Mobile Deposit Enrollment Form using the following steps:

    • Scan and return via NetTeller Secure Message – For your security, we ask that you not scan and email your Mobile Deposit Application to us using a personal email account; however, we will accept your completed and signed Mobile Deposit Application via the NetTeller Secure Message system.  To send a secure message in NetTeller:
      • Log on to your NetTeller Online Banking account
      • Click the Contact Us option in the top-right corner of the window
      • Enter your subject line and message content, use the browse and upload buttons to locate and attach your scanned document and hit submit

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  • You will receive a confirmation email when your Application has been approved.

Please Note: We may need to contact you for additional verification and/or if we have questions about the information you provided on the form.  Be sure to provide your current telephone number on the Application so that we are able to reach you in a timely manner.

Making a Mobile Deposit

Once you have been successfully enrolled in Mobile Deposit, a Deposit icon will appear on your Mobile Banking Home screen and you can begin making Mobile Deposits.

Deposited checks must contain a date, amount and signature and must be made payable to only authorized signers for the account to which the deposit is being made. Before depositing the check, all payees must sign the back of the check and “For Mobile Deposit Only” must be written under any endorsements.

To make a deposit:

  • Log in to Mobile Banking
  • Tap the Deposit icon
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  • Tap Deposit a Check
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  • Place your check on a flat, still, well-lit surface.  Tap the camera icon beneath “Check Front” and the camera will engage to allow you to capture an image of the front of the check.  Hold your mobile device over the check, line the corners of the check up with the frame on the screen, and hit the camera icon to the left to capture the check image.
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  • A copy of the picture that you just took will appear.  Tap “Use” in the top-left corner to accept the image and continue.  If the image is unclear, tap the “Retake” option to retake the image.
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  • Once you capture an image of the front of the check and tap “Use” you will be returned to the Deposit a Check screen.
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  • Flip your check over and place it on a flat, still, well-lit surface.  Tap the camera icon beneath “Check Back” and the camera will engage to allow you to capture an image of the back of the check.  Hold your mobile device over the check, line the corners of the check up with the frame on the screen, and hit the camera icon to the left to capture the check image.
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  • A copy of the picture that you just took will appear.  Tap “Use” in the top-left corner to accept the image and continue.  If the image is unclear, tap the “Retake” option to retake the image.
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  • Once you capture an image of the back of the check and tap “Use” you will be returned to the Deposit a Check screen.
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  • Enter the check amount
  • Select the account you would like the check deposited to
  • Tap Deposit
  • An indicator that the deposit is sending will display
  • A confirmation message and number will display after the deposit is complete
  • You will receive an email notification shortly after completing your deposit to inform you that the deposit has been accepted for processing, the amount has been adjusted or the deposit has been rejected. If you have questions about the status of your deposit, please contact us at 1-800-922-6872. 

Reminder:  Though you have received a confirmation that your check has been accepted for processing, this does not mean the funds are available for immediate use.  Funds for items received, accepted, and successfully processed through Mobile Deposit will generally be made available in accordance with our standard funds availability policy.  Please remember that you are fully responsible for all items deposited to your account.  If you receive an unsolicited check in the mail or if you suspect a check you receive has been altered, forged or is counterfeit, please contact us for assistance verifying the check before you deposit it.

Reviewing Mobile Deposits

Recently deposited items can be viewed using the Review Deposits feature for 5 days from the date of deposit.

To view your recently deposited items:

  • Tap the Deposit icon
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  • Tap Review Deposits
  • Tap on the item you wish to review
  • Tap the View Check icon in the middle of the screen to view the check you deposits
  • Tap the View Back option to view the back of the check or the Rotate option to rotate the image view
  • Tap return to return to the list of deposited items

Frequently Asked Questions

Am I eligible to sign up for Mobile Deposit?
MVSB requires that you have been a customer for a minimum of 30 days and demonstrate financial responsibility with all MVSB accounts before you can enroll in Mobile Deposit.

Will the Mobile Deposit option display if I’m not using the latest version of the MVSB app?
No.  If you are an existing Mobile Banking customer and have not yet updated to our newest app, you must update your app for the Deposit icon to appear.  The icon will only appear on the latest version of the app once you have enrolled in the Mobile Deposit Service.

Please note: Due to the fact that the app was re-launched, when downloaded it will appear as a separate MVSB Mobile Banking app on your mobile device. Be sure to delete the old app so that you are always using the latest version, with the latest features and menu icons.

What type of accounts can I deposit to with Mobile Deposit?

Checking, Money Market or Health Savings accounts.

Is there a fee for Mobile Deposit?
No.  There are no service charges or per item fees to use this service at this time.

How many checks can I deposit each day/month?

Daily Check Limit
10
Daily Amount Limit
$2,500
Monthly Check Limit
30
Monthly Amount Limit
$10,000

Are all check types eligible for Mobile Deposit?

Though Mobile Deposit can be used to deposit most personal and business checks, it cannot be used to deposit the following items:

  • Checks payable to any person or entity other than the person or entity that owns the account that the check is being deposited into. No third party checks.
  • Checks containing an alteration on the front of the check or item, or which you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
  • Checks that are stamped with a “non-negotiable” watermark.
  • Checks that are marked “without recourse.”
  • Checks previously converted to a substitute check, as defined in Reg. CC.
  • Checks not issued in U.S. Dollars or drawn on a U.S. Financial Institution.
  • Checks that are remotely created checks, as defined in Reg. CC.
  • Checks dated more than 6 months prior to or 6 months after the date of deposit.
  • Checks payable on sight or payable through Drafts, as defined in Reg. CC.
  • Checks with any endorsement on the back other than that specified in this agreement.
  • Checks that have previously been submitted through the Service or through a remote deposit capture service offered at any other financial institution.
  • Checks or items that are drawn or otherwise issued by the U.S. federal agency.
  • Money orders, savings bonds or traveler’s checks.
  • Checks in which the payer is an insurance company. 

Do I need to sign/endorse the back of the check before I deposit it?
Yes.  All payees listed must sign the back of the check. Under any signatures, please write “For Mobile Deposit Only, account # _________” before depositing. 

How long should I hold on to a check after I have deposited it?
Upon your receipt of a confirmation from MVSB that we have received an image that you have transmitted, please retain the check for at least 30 calendar days from the date of the image transmission. Once this retention period has ended, please destroy the check that you transmitted as an image, by first marking it “VOID” and then destroying it by cross-cut shredding or otherwise rendering it incapable of further transmission, deposit, or presentment.

How long does the Mobile Deposit process take?
The length of time it takes to make a Mobile Deposit is strongly dependent on your device and service/signal strength.  Apps running in the background can also impact the process.  For the best experience, we recommend that you are in a strong service area and have no other apps running.

Can checks with especially light or dark colors or patterns and designs be difficult to deposit?
Yes.  For best results, make sure that your camera lens is clean and that you are in a well-lit area.

Unfortunately, we cannot guarantee that all checks will be accepted by Mobile Deposit. If you are not able to successfully deposit a check using the Mobile Deposit service, please mail the check to us or bring it to one of our offices to be deposited.

When will the funds from my check be available?
Funds will be available according to MVSB’s Funds Availability Policy. Generally, deposits received before 3pm are made available for on the next business day.

Please remember that, though funds are made available for you to use, you are fully responsible for all checks deposited to your account should they be returned for any reason.  If you receive an unsolicited check in the mail or have reason to believe a check you received has been altered, forged or is counterfeit, please contact us at 800-922-6872 or bring the check to your nearest MVSB branch for assistance verifying the item before you deposit it. 

What happens if I typed in the wrong amount of a check when making a deposit?
The item will be rejected or your deposit may be adjusted to the correct amount when it is processed. 

What do I do if I receive a message that indicates that the amounts do not match, but they do?
You could receive this message if the amount written on the check is preceded by an asterisks, the amount is not clear, or the amount of the check is in non-standard location. Unfortunately, we cannot guarantee that all checks will be accepted by Mobile Deposit. If you are not able to successfully deposit a check using Mobile Deposit service, please mail the check to us or bring it to one of our offices to be deposited.

Why would my deposit be rejected?
There are a few reasons that the deposit could be rejected.  The deposited amount could be over the daily limit (see Agreement), the check being deposited has already been deposited, or there is an issue with the check. If you’re having trouble depositing a check, please contact us.

How do I cancel Mobile Deposit or add or change the accounts I can deposit to?
To make changes to your Mobile Deposit accounts or to cancel the service, please call us at 800-922-6872 or stop in to the branch office most convenient for you.

 

Text Mobile Banking

Sign Up

  1. Log in to NetTeller Online Banking
  2. Select Options > Mobile Settings > Text Mobile Banking
  3. Enter in “Mobile Phone Number.” Only one mobile phone number can be registered per NetTeller Account. Select accounts to access via text, and create “Mobile Short Name” for each selected account. The mobile short name is the name that will be included in the text command to request information for a specific account. Click Submit.
  4. Review enrollment information and mobile banking agreement. Check I accept these full terms and conditions and click Confirm.
  5. Within a few minutes, you will receive a welcome text message to your mobile phone from MVSB’s short code 89549 listing the commands.

View Your Balance

  • To view the balance for all your selected accounts, simply text Bal to 89549 and you will receive a text message showing the balance on all accounts you selected.
  • If you would like to get the balance on a specific account, text Bal ShortName* and you will receive a text message showing just the balance of your checking account.

* This is the Mobile Short name you entered during enrollment.

View Your Account History

  • To view the last 4 transactions that posted to all of your accounts, text Hist to 89549. The reply message will list the last 4 transactions for each selected account.

Note: If more than one account can be accessed, a separate text message will be received for each account.

  • To list the last 4 transactions for just your checking account, text Hist ckg to 89549.

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View Commands

To view all available commands for Text Mobile Banking, text Help to 89549.

Cancel Text Mobile Banking

Text Stop to 89549 and you will be un-enrolled in Text Mobile Banking.