The American Bankers Association has issued an alert regarding a phishing scam aimed at Netflix customers. Victims have received an email appearing to be from Netflix stating that there is a problem with their account and they are encouraged to click on the link provided. Once clicked, they are directed to a fictitious Netflix website and are told that their account has been suspended and they should contact member services. Once connected, victims are told that their Netflix account has been hijacked and that by downloading a series of security software, the problem can be fixed. Victims are asked to provide debit/credit card information to pay for the services. The attached photo is an example of something that you might see.
If you receive an email like this and/or have provided any sensitive information over the phone, please:
- Contact MVSB and any other banks, credit card companies or other financial institutions as soon as possible.
- Run up-to-date antivirus and/or antimalware scans on your computer.
- Bring your computer to a trusted security vendor to have it scanned for malicious activity and/or cleaned of virusus and malware.
- Change your passwords and login credentials to any online accounts you may have. Be sure to do this from a “clean” computer.
- Review the Federal Trade Commission’s “Take Charge: Fighting Back Against Identity Theft”
If you have any questions about this scam, or any other security related issue, please contact us in the way that is most convenient to you.