With ongoing global concerns about cybersecurity, including potential malicious cyber activity from Russia to the United States, our dedicated Information Technology and Fraud Teams have been working diligently to ensure our customer information and systems remain secure. We use multiple layers of protection and employ a team of analysts that review unusual activity on customer accounts, including debit card transactions, online banking, money wiring and more.
“The protection of customer data continues to remain a top priority at MVSB,” said Jay Bisson, Vice President, Information Security Officer. “We have detailed and in-depth policies, procedures, technical measures and enhanced monitoring to protect against cyberattacks – and we continue to stay up to date and monitor threat intelligence resources for any existing or new threats and tighten security measures accordingly. Just as importantly we make it a priority to continually educate our staff at every level about the latest risks and security protocols.”
“It is always our goal to prevent, detect, investigate, mitigate and educate about fraud,” said William Roberts, Fraud Operations Officer. “Our branch employees are trained on common scams and red flags that might signal a customer is being victimized by a scammer and provide immediate actions to take. Only employees who need to know a customer’s financial information are authorized to have access to it and all employees complete information security training annually.”
Fraud may take the form of phishing, skimming, romance scams, consumer fraud schemes and more. It’s important to know the signs of fraud and steps you can take to avoid becoming a victim. Visit the Federal Bureau of Investigation website at fbi.gov/scams-and-safety/common-scams-and-crimes to learn more. Visit our Consumer Alert section at mvsb.com/category/consumer-alerts to view recent updates about common scams and how to protect yourself.
If you ever feel your MVSB account information is at risk due to a fraud or cybersecurity concern, we’re here to help. Call us directly at 800.922.6872 so that we can assist you with protecting your accounts and identity.