Consumer Alerts

Community members are once again reporting fraudulent text messages claiming to be from local banks. In this scam, the text message asks the recipient to confirm a large transaction attempt on their bank account. To report the transaction as fraud, the recipient must click on a link bringing them to a fake webpage that prompts them to provide their online banking username and password. Remember: Never click on a suspicious link you receive by text and do not provide your account or online banking information in response to an unsolicited message. Doing so will put your phone, your accounts and […]

The Federal Trade Commission (FTC) has issued warnings that scammers are contacting college students or their parents with claims that they work at the student’s college and that a tuition bill needs to be paid immediately. They often use a sense of urgency, saying that the financial aid fell through or that classes will be dropped if the issue is not resolved. It is important to note that the school administration won’t use scare tactics to collect payment over the phone. If you receive a call:Resist the urge to act quickly. Your school will never request payment via wire transfer, […]

If you received funds through the Payroll Protection Program (PPP), your business may be targeted by scammers using publicly available PPP loan information to deceive you. Banks across the country are receiving reports from local businesses who have been contacted by scammers posing as bank employees. The caller may ask to verify an automated clearing house (ACH) transaction and/or request confidential online banking credentials and one-time passcodes. This information is then used to try to access your online banking and make fraudulent transfers. Because PPP loans were funded by the federal government, all information related to them is public record. […]

Our fraud mitigation team has learned that criminals are targeting businesses in our communities by posing as NH-based bank employees. The scammers typically reach out by phone or email and indicate that there is an issue with your accounts or payments.  They may even spoof the email address and/or phone numbers to look like the communication is from your bank. As the scenario unfolds, the scammer gains your trust and asks for sensitive online banking information to help resolve the problem. Once they have access to your online banking, a scammer will work quickly – adding themselves and others as […]

Community members have reported receiving emails indicating their mortgage is in foreclosure and they must vacate their home. They are asked to contact a “relationship manager” by phone to avoid further legal action. Upon outreach, the victim is encouraged to pay a fee and provide confidential information for hardship assistance programs to stop the sale or auction of their home. The United States Treasury reminds consumers that “real help is free” and to contact your mortgage servicer directly if you have trouble making payments. In New Hampshire, information about your mortgage is publicly available in the Registry of Deeds and […]

Consider this: You get an email from a computer antivirus company stating that a $487 subscription fee will be charged to your debit card on file. You don’t remember the purchase, but at first glance the email looks legitimate. It states to call the number below within four hours to cancel. In a panic, you call and an agent from “the company” answers. They can offer a refund and they instruct you to download an application for a transaction reversal. They claim that they sent you money, but sent $4,870 instead of $487. The agent starts to panic, saying they […]